PRIVACY POLICY

KrukThai (“we”, “our”, “us”) is operated by Kin Kaeng Ltd, a company registered in England & Wales. We are the data controller of the personal information you provide to us.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and lawfully in accordance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of information when you use our website, order from us or interact with us:

• Personal details – name, email address, telephone number, billing/delivery address.

• Order information – items ordered, payment details (processed securely by our payment providers – we do not store full card details).

• Marketing preferences – your consent to receive news, offers or promotions.

• Device & usage information – IP address, browser type, time zone, cookies and browsing activity on our website (e.g. which pages you visit).

2. How We Use Your Information

We use your personal data to:

• Process and deliver your food orders.

• Communicate with you about your bookings, orders or enquiries.

• Send you marketing updates (if you’ve opted in).

• Improve and personalise your website experience.

• Monitor website performance and prevent fraud or misuse.

• Comply with legal obligations.

We will only process your personal data when we have a lawful basis to do so (e.g., performance of a contract, legitimate interests, legal obligations or your consent).

3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties where necessary, for example:

• Payment processors (e.g., Stripe, PayPal, card providers).

• Delivery platforms or partners (e.g., Deliveroo, Uber Eats, Just Eat – if you order via them when we sign up to them).

• IT and hosting providers who support our website.

• Regulators or law enforcement where legally required.

4. Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate information.

• Request deletion of your data where appropriate.

• Object to or restrict processing of your data.

• Withdraw consent for marketing communications.

• Request transfer of your data to another provider (data portability).

To exercise your rights, please contact us at info@krukldn.com. We will respond within one month.

5. Cookies

Our website uses cookies and similar technologies to improve functionality, enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

6. Data Retention

We will keep your personal data only for as long as necessary:

• To fulfil the purposes set out above.

• To comply with legal, accounting or reporting requirements.
  Typically, order records are kept for 6 years in line with UK tax law.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. However, please note that no method of transmitting information online is 100% secure.

8. Third-Party Links

Our website may link to external websites (e.g., delivery partners). We are not responsible for the privacy practices of those third parties, so we encourage you to read their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Kin Kaeng Ltd (KrukThai)
Email: info@krukldn.com